Frequently Asked Questions
Everything you need to know about shopping with OldTribes
What materials are used in OldTribes apparel?
We prioritize heritage-quality craftsmanship by using sustainably sourced organic cotton, premium linen, and recycled wool blends to ensure durability and comfort.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email.
What is your return and exchange policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Exchanges are free of charge, while returns for refund may incur a small restocking fee.
Do you ship internationally?
Yes, OldTribes ships to over 50 countries worldwide. International delivery times vary between 7-14 business days depending on the destination and local customs processing.
How should I care for my OldTribes garments?
To preserve the natural fibers, we recommend washing in cold water with similar colors and laying flat to dry. Specific care instructions are located on the inner label of each garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.